From My First Nation Experience, you’d have noticed two things:
- I was really not happy about the incident.
- I always try to learn a life lesson or something new from every experience.
The thing is, this is not the first time my flight has been cancelled. I mean flight cancellation is Aero’s national anthem. My annoyance is, why cancel a flight at the last minute without any apology or explanation reasonable or not? Which leads me to the following questions,
WHY DO BUSINESS OWNERS TAKE CUSTOMERS FOR GRANTED IN THIS PART OF THE WORLD?
WHY DO WE CUSTOMERS TAKE OURSELVES FOR GRANTED?
WHY HAVE WE CUSTOMERS REFUSED TO TEACH BUSINESS OWNERS THE VALUABLE LESSON OF CUSTOMER APPRECIATION?
In my post, Really Brands, Really? I stated how brands invade our privacy. We complain but we keep up with their services and keep patronizing them.
I heard people complain about how they were disappointed in First Nation. I’ve heard people rant about Aero’s habitual rescheduling and postponement but do you know why these companies never changed? They did not lose customers!!! You are still giving them your money as encouragement to keep offering their shitty service!
You want to know why Dana Air buckled up after the crash? Because we spanked their purses like an African mum will spank a disobedient child. They needed to gain our trust again and they started by luring us with cheap prices and top notch delivery. I mean you could fly for 9, 900 naira. They came back strong and better. Now they’ve started gaining confidence to increase their flight cost and we can pay without raising an eyebrow.
Do you know why Indomie would continue to reduce the size and quality of their noodles and yet demand for more money? Because you are keeping them in business. The size of the normal noodles before is what they are presently selling to us as super pack now.
If you don’t like it, say it!!!
If you don’t like it, don’t fuel it!!!
Say NO to brands that disregard their customers or put profit before you. Teach them that you deserve the best and an explanation when you don’t get your money’s worth. It starts with you! Brands need you.
Always remember that without 1 in 1,000,000 all you have are zeroes.
-Einsteinette
Love,
Einsteinette.
Blessing Abeng 
First of all, where are the regulatory bodies monitoring these people to ensure quality and standard?
Secondly, some brands have done quite a good job with their homework that no matter how bad they act, we still go back. (first nation is not on this list).
And basically, for some products or services, we have very few options and low probability that they would do better.